Privacy Policy

Introduction

Welcome to Toreta. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

By using Toreta, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We collect the following personal information when you register and use our services:

• Name
• Phone number
• Delivery address(es)
• Email address (if provided)
• Payment information (processed securely through third-party payment processors)

Usage Information

We automatically collect certain information when you use our app:

• Device information (model, operating system, unique device identifiers)
• App usage data and analytics
• Location data (when you grant permission)
• Order history and preferences
• Communication preferences

How We Use Your Information

We use your information for the following purposes:

• Processing and delivering your orders
• Communicating with you about your orders via WhatsApp and other channels
• Sending OTP verification codes for authentication
• Processing payments and preventing fraud
• Improving our products and services
• Personalizing your experience
• Managing referral programs and rewards
• Sending promotional offers and updates (with your consent)
• Complying with legal obligations

Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who help us operate our business (payment processors, delivery partners, cloud storage providers)
• WhatsApp Business API: For sending order confirmations, OTP codes, and updates
• Analytics Providers: To understand app usage and improve our services
• Legal Authorities: When required by law or to protect our rights

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you request account deletion, we will delete or anonymize your personal information, except where we are required to retain it for legal, accounting, or security purposes.

Your Rights

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your account and personal information
• Opt-out: Opt-out of marketing communications
• Data Portability: Request a copy of your data in a portable format

To exercise these rights, please contact us using the information provided below.

WhatsApp Communications

We use WhatsApp Business API to send order confirmations, OTP verification codes, and important updates. By using our service, you consent to receive these communications. Transactional messages (order confirmations, OTPs) are necessary for service delivery and cannot be opted out of. You can opt out of promotional messages at any time.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: